Refund, Scheduling, Service & Payment Policy

Feagins Construction & Contracting LLC
MHIC #167123

Effective Date: June 21, 2026

At Feagins Construction & Contracting LLC, we strive to provide professional, reliable, and high-quality construction, repair, maintenance, remodeling, and contracting services. This policy outlines our procedures regarding scheduling, estimates, payments, refunds, project delays, service concerns, and related business practices.

Estimates & Consultations

Free Remote Estimates

Approximately 80% of projects can be estimated through photos, videos, video calls, or other remote methods.

Photo and video estimates are provided free of charge.

However, the Contractor reserves the right to require an in-person estimate when necessary due to project complexity, safety concerns, site conditions, measurement requirements, or other factors.

In-Person Estimate Fees

Standard Estimate

• $100 Estimate Fee

• Additional travel fees may apply for locations more than 12 miles from the Contractor's service area

Emergency Estimate

• $250 Emergency Service Fee

• Additional travel fees may apply

If hired for the project, estimate fees may be credited toward the project at the Contractor's discretion.

Scheduling & Arrival Times

Appointment dates and project start dates are estimates only and are not guaranteed.

The Contractor schedules service appointments within approximately four-hour arrival windows.

Examples include:

• 8:00 AM – 12:00 PM

• 12:00 PM – 4:00 PM

• 2:00 PM – 6:00 PM

While we make every effort to arrive within the scheduled time frame, delays may occur due to:

• Traffic

• Weather

• Emergency service calls

• Supplier delays

• Previous projects requiring additional time

• Permit delays

• Equipment issues

• Unforeseen site conditions

• Labor shortages

• Safety concerns

Customers will receive updates as soon as practical if arrival times change.

Rescheduling Policy

Feagins Construction & Contracting LLC reserves the right to reschedule appointments, project start dates, or project work days when necessary.

The Contractor may reschedule up to three (3) times due to:

• Weather conditions

• Unsafe working conditions

• Material shortages

• Permit delays

• Supplier delays

• Prior projects requiring additional completion time

• Employee or subcontractor availability

• Equipment failures

• Emergency situations

• Circumstances beyond the Contractor's reasonable control

Customers will be notified as soon as reasonably possible regarding any scheduling changes.

Project Delays

Construction projects are affected by many factors beyond the Contractor's control.

Project timelines and completion dates are estimates only.

Projects may be delayed due to:

• Weather

• Inspections

• Permit approvals

• Material availability

• Utility companies

• Customer-requested changes

• Site conditions

• Subcontractor scheduling

• Municipal requirements

• Engineering requirements

• Survey requirements

Feagins Construction & Contracting LLC shall not be held liable for delays caused by circumstances beyond its reasonable control.

Survey Policy

Certain projects may require property surveys, boundary verification, engineering review, or similar services.

Projects that commonly require surveys include:

• Fences

• Decks

• Retaining walls

• Additions

• Sheds

• Property line improvements

• Exterior structures

Feagins Construction & Contracting LLC may utilize its in-house surveyor or a third-party survey professional when necessary.

If a survey is required, the survey cost will be included within the estimate, proposal, change order, or contract.

The Contractor reserves the right to require a survey before beginning applicable work.

Materials Policy

Customers may request specific material suppliers; however, Feagins Construction & Contracting LLC generally recommends Home Depot products and materials when appropriate based on availability, warranty support, consistency, and project requirements.

Material recommendations remain solely at the Contractor's discretion.

Payment Policy

Payment terms will be outlined within the estimate, invoice, or service agreement.

Accepted payment methods may include:

• Credit Card

• Debit Card

• ACH Transfer

• Zelle

• Apple Pay

• Cash App

• Other approved payment methods

Receipts will be provided for all payments received.

Processing Fees

Credit card and electronic payment processing fees may apply.

Processing fees are assessed by third-party payment providers and may be non-refundable.

Payments made through:

• Zelle

• Apple Pay

• Cash App

typically do not incur processing fees from the Company, although customers should verify any fees charged by their own financial institution.

Service Resolution Policy

Customer satisfaction is important to us.

If a customer believes work was not completed properly or is dissatisfied with the results of services provided, the customer must notify Feagins Construction & Contracting LLC and provide a reasonable opportunity to inspect the concern.

Prior to any refund consideration, the Contractor shall have up to fifteen (15) calendar days to:

• Inspect the issue

• Review project records

• Perform repairs

• Complete corrective work

• Propose a reasonable solution

• Replace defective workmanship where appropriate

Customers agree not to hire another contractor to perform corrective work before providing Feagins Construction & Contracting LLC a reasonable opportunity to inspect and address the concern.

Failure to allow inspection and correction may void any refund request.

Refund Policy

Refunds are not automatically granted.

All refund requests are reviewed individually and approved solely on a case-by-case basis.

Factors considered include:

• Work completed

• Materials purchased

• Labor incurred

• Permit costs

• Survey costs

• Administrative expenses

• Project status

• Contract terms

• Circumstances surrounding the request

Submission of a refund request does not guarantee approval.

Refund Review Process

Customers requesting a refund must submit the request in writing.

Once reviewed, the customer will receive notification indicating:

• Whether the refund has been approved

• The approved refund amount, if any

• The anticipated refund processing date

Refund Processing Time

All approved refunds may take up to thirty (30) calendar days to process regardless of the payment method originally used.

Although many refunds are completed within approximately two weeks, customers should allow up to thirty (30) days for processing.

This processing period allows the Company to:

• Reconcile accounts

• Review project records

• Verify payments

• Process cancellations

• Maintain accounting compliance

• Coordinate with payment processors and financial institutions

Additional delays caused by banks, credit card companies, or payment processors are beyond the Company's control.

Cancellations

Cancellation requests must be submitted in writing.

Cancellation fees or deductions may apply when:

• Materials have been ordered

• Labor has been scheduled

• Permits have been obtained

• Surveys have been completed

• Administrative expenses have been incurred

• Work has commenced

Approved refunds may be reduced by expenses already incurred by the Company.

Chargebacks & Payment Disputes

Customers agree to contact Feagins Construction & Contracting LLC before initiating any chargeback or payment dispute.

The Company reserves the right to submit contracts, invoices, photos, communications, project documentation, and related records to contest any chargeback or payment dispute.

Maryland Compliance

This policy shall be interpreted in accordance with the laws of the State of Maryland.

Nothing contained herein shall limit any rights or remedies available under applicable Maryland law.

Contact Information

Feagins Construction & Contracting LLC
MHIC #167123
Phone: 848-FEAGINS (848-332-4467)
Email: info@buildwithfeagins.com
Website: www.buildwithfeagins.com