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Refund, Cancellation, Scheduling & Service Resolution Policy

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Feagins Construction & Contracting LLC
Effective Date: June 21, 2026

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At Feagins Construction & Contracting LLC, we strive to provide quality workmanship and excellent customer service. This Refund, Cancellation, Scheduling, and Service Resolution Policy outlines our procedures regarding deposits, refunds, project scheduling, service concerns, and cancellations.

 

Estimates and Scheduling

All project start dates, service appointments, and completion timelines are estimates only and are subject to change due to factors outside of our reasonable control, including but not limited to:

• Weather conditions

• Material shortages or delays

• Permit delays

• Utility delays

• Site conditions

• Changes requested by the customer

• Emergency service calls

• Prior projects requiring additional time to complete

• Contractor illness, injury, or unforeseen circumstances

Feagins Construction & Contracting LLC reserves the right to reschedule appointments or project start dates as necessary.

The Contractor may reschedule an appointment or project start date up to three (3) times when reasonably necessary due to weather, project delays, safety concerns, labor availability, material delays, or other circumstances affecting project performance.

Customers will be notified as soon as reasonably possible regarding any scheduling changes.

 

Deposits

Deposits are collected to reserve labor, project scheduling, administrative resources, equipment, subcontractors, and materials.

Certain deposits may become partially or fully non-refundable once materials have been ordered, permits have been obtained, subcontractors have been scheduled, or work has commenced.

Refund eligibility is determined on a case-by-case basis.

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Refund Policy

Feagins Construction & Contracting LLC does not offer automatic refunds.

All refund requests are reviewed individually and evaluated based upon:

• Contract terms

• Work completed

• Materials purchased

• Labor incurred

• Administrative costs

• Permit costs

• Third-party vendor expenses

• Circumstances surrounding the request

Refunds are granted solely at the discretion of Feagins Construction & Contracting LLC and are handled on a case-by-case basis.

If approved, refunds may take up to thirty (30) calendar days to process regardless of the original payment method used.

This processing period allows the Company to:

• Reconcile accounts

• Verify project records

• Review completed work

• Confirm cancellation details

• Process administrative documentation

• Coordinate with payment processors and financial institutions

The Company processes refunds on designated accounting and reconciliation dates and cannot guarantee faster processing times.

Processing times imposed by banks, credit card companies, payment processors, or financial institutions are outside of the Company's control.

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Service Resolution Policy

Customer satisfaction is important to us.

Before any refund will be considered for workmanship-related concerns, Feagins Construction & Contracting LLC must be provided a reasonable opportunity to inspect and address the issue.

Customers agree to allow the Company up to fifteen (15) calendar days from notification of the concern to:

• Inspect the work

• Evaluate the concern

• Perform repairs or corrections if necessary

• Propose a reasonable solution

Failure to provide the Company an opportunity to inspect and correct alleged workmanship concerns may result in denial of any refund request.

The Company reserves the right to determine the appropriate method of resolution, including repair, replacement, adjustment, completion of remaining work, or other reasonable corrective action.

Cancellations

Cancellation requests must be submitted in writing via email or other written communication approved by the Company.

Cancellation fees may apply when:

• Materials have been ordered

• Permits have been obtained

• Labor has been scheduled

• Subcontractors have been engaged

• Work has commenced

Any approved refund following cancellation will be subject to deductions for expenses already incurred by the Company.

Surveys, Property Lines, Fences, Decks & Exterior Structures

Certain projects, including but not limited to:

• Fences

• Decks

• Sheds

• Property improvements

• Retaining walls

• Exterior structures

may require a property survey, boundary verification, staking, engineering review, or similar professional services.

Feagins Construction & Contracting LLC may utilize an in-house surveyor or a third-party survey professional when necessary.

If a survey or similar service is required, the associated cost will be included in the estimate, proposal, contract, or change order provided to the customer.

The customer acknowledges that project timelines may be impacted by survey scheduling, survey results, permit requirements, or municipal review processes.

 

Payment Disputes

Customers agree to contact Feagins Construction & Contracting LLC directly regarding any concerns before initiating a payment dispute, chargeback, or claim through a bank or payment processor.

The Company reserves all rights to provide documentation, contracts, communications, photos, inspection reports, and project records in response to any dispute.

 

Limitation of Liability

To the fullest extent permitted by Maryland law, Feagins Construction & Contracting LLC's liability shall be limited to the amount paid by the customer for the

specific services giving rise to the claim.

 

Policy Changes

Feagins Construction & Contracting LLC reserves the right to modify this policy at any time. Updates will be posted on the Company's website and become effective immediately upon posting.

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Contact Information

Feagins Construction & Contracting LLC
Phone: 848-FEAGINS (848-332-4467)
Email: info@buildwithfeagins.com
Website: www.buildwithfeagins.com